Refund and Returns Policy

ABHAX — Refund & Return Policy

1. Overview

At ABHAX, we are committed to providing reliable and high-quality hosting services. We understand that sometimes a service may not meet your expectations, and we have created this policy to ensure a fair and transparent refund process.

Please read this policy carefully before purchasing any of our services.

2. Shared Hosting — 30-Day Money Back Guarantee

  • New customers are eligible for a full refund within 30 days of their initial purchase.
  • The 30-day guarantee applies to first-time purchases only — renewals are not eligible.
  • Refund requests must be submitted via support ticket at talkme@abhax.com within 30 days.
  • Refunds will be processed to the original payment method within 15-20 business days.
  • Accounts found to be in violation of our Acceptable Use Policy are not eligible for a refund.

3. VPS Services — Non-Refundable

  • All VPS orders are non-refundable once the server has been provisioned.
  • If provisioning fails due to an error on our side, a full refund will be issued.
  • Clients are encouraged to review VPS specifications carefully before purchasing.

4. Domain Registration — Non-Refundable

  • Domain registrations, transfers, and renewals are strictly non-refundable once processed.
  • This is due to the immediate costs incurred with the domain registry upon registration.
  • If a domain registration fails and the charge is applied, a full refund will be issued.
  • Duplicate domain orders will be refunded upon verification.

5. Google Workspace — Non-Refundable

  • Google Workspace orders are non-refundable once the account has been activated.
  • This policy is in line with Google’s reseller program terms.
  • If activation fails due to an error on our side, a full refund will be issued.

6. Annual Plans

  • Annual plan payments are eligible for a pro-rata refund within the first 30 days.
  • After 30 days, annual plans are non-refundable.
  • Example: If you purchase an annual plan and request a refund on day 45, no refund will be issued.

7. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

  • Violation of ABHAX Acceptable Use Policy
  • Account suspended due to fraudulent activity
  • Service downtime caused by third-party providers
  • Client-side errors or misconfigurations
  • Change of mind after 30 days
  • Renewals of any service
  • Setup fees where applicable

8. Chargebacks & Disputes

  • We strongly encourage clients to contact our support team before initiating a chargeback.
  • Unauthorized chargebacks will result in immediate account suspension.
  • ABHAX reserves the right to pursue recovery of chargeback fees and outstanding balances.
  • Clients who initiate fraudulent chargebacks may be reported to relevant authorities.

9. Service Credits

In cases where a full refund is not applicable, ABHAX may offer account credits as an alternative:

  • Credits can be used toward any future ABHAX service.
  • Credits are non-transferable and have no cash value.
  • Credits expire after 12 months from the date of issue.

10. How to Request a Refund

To request a refund, please follow these steps:

Step 1: Log in to your ABHAX client portal at clientarea.abhax.com

Step 2: Open a support ticket under the Billing & Payments department

Step 3: Include the following information:

- Full name
- Account email address
- Order number
- Reason for refund request

Step 4: Our billing team will review your request within 24-48 hours

Step 5: If approved, refund will be processed within 5-10 business days

11. Refund Processing Times

Payment Method Processing Time
Stripe (Credit/Debit Card) 15-20 Business Days
PayPal 10-15 Business Days
Bank Transfer 15-20 Business Days

12. Changes to This Policy

ABHAX reserves the right to modify this Refund & Return Policy at any time. Changes will be communicated via email to registered clients and posted on our website.

13. Contact Us

For any refund related queries, please contact our billing team:

Email: billing@abhax.com
Support Portal: clientarea.abhax.com
WhatsApp: +44 7849 775280
Website: https://abhax.com

Last Updated: April 2026 This policy is effective immediately upon posting.