Privacy Policy

ABHAX — Privacy Policy

1. Introduction

ABHAX (“we”, “us”, “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

By using ABHAX services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Payment information (processed securely via Stripe/PayPal — never stored on our servers)
  • Domain registration details (WHOIS information)
  • Support ticket communications

2.2 Information Collected Automatically

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website
  • Cookies and tracking data

2.3 Information from Third Parties

  • Payment processors (Stripe, PayPal)
  • Domain registrars (Namecheap)
  • Google (Google Workspace orders)
  • Cloudflare (DNS and security services)

3. How We Use Your Information

We use your personal information for the following purposes:

  • To create and manage your account
  • To process payments and billing
  • To provision and deliver services
  • To send service-related emails and notifications
  • To send renewal reminders for hosting and domains
  • To respond to support tickets and enquiries
  • To detect and prevent fraud and abuse
  • To improve our website and services
  • To comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contract: To fulfil our service obligations to you
  • Legitimate Interest: To improve our services and prevent fraud
  • Legal Obligation: To comply with applicable laws and regulations
  • Consent: Where you have provided explicit consent

5. How We Store Your Data

  • All personal data is stored on secure servers protected by industry-standard encryption.
  • Payment information is processed by PCI-DSS compliant payment processors and is never stored on our servers.
  • Access to personal data is restricted to authorised ABHAX staff only.
  • We implement technical and organisational measures to protect your data against unauthorised access, loss, or destruction.

6. Data Retention

We retain your personal data for the following periods:

Data Type Retention Period
Account Information Duration of account + 2 years
Billing Records 7 years (legal requirement)
Support Tickets 3 years
Server Logs 90 days
Cookies As per cookie settings

After the retention period, data is securely deleted or anonymised.

7. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

  • Payment Processors: Stripe, PayPal — for payment processing
  • Domain Registrars: Namecheap — for domain registration (WHOIS data)
  • DNS Providers: Cloudflare — for DNS management
  • Google: For Google Workspace provisioning
  • Legal Authorities: When required by law or court order

All third-party providers are contractually obligated to handle your data securely and in accordance with applicable data protection laws.

8. Cookies

We use cookies to improve your experience on our website. Cookies are small text files stored on your device.

Types of cookies we use:

Cookie Type Purpose
Essential Cookies Required for website functionality
Analytics Cookies To understand how visitors use our website
Preference Cookies To remember your settings and preferences
Marketing Cookies To deliver relevant advertisements

You can control cookie settings through your browser. Disabling certain cookies may affect website functionality.

9. Your Rights

Under applicable data protection laws, you have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restriction: Request restriction of processing
  • Right to Portability: Request transfer of your data
  • Right to Object: Object to processing of your data
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@abhax.com

10. WHOIS Privacy

  • ABHAX provides free WHOIS privacy protection on eligible domain registrations.
  • WHOIS privacy replaces your personal contact information with our privacy service details in the public WHOIS database.
  • Some domain extensions (ccTLDs) do not support WHOIS privacy due to registry restrictions.

11. Children’s Privacy

  • ABHAX services are not directed to individuals under the age of 18.
  • We do not knowingly collect personal information from minors.
  • If we become aware that we have collected data from a minor, we will delete it immediately.
  • Parents or guardians who believe their child has provided personal information to us should contact us at privacy@abhax.com

12. International Data Transfers

  • ABHAX operates globally and your data may be transferred to and stored in countries outside your country of residence.
  • We ensure appropriate safeguards are in place for all international data transfers in compliance with applicable data protection laws.
  • Our servers are primarily located in the United Kingdom and Canada.

13. Security

We take data security seriously and implement the following measures:

  • SSL/TLS encryption on all data transmissions
  • Secure password hashing
  • Two-factor authentication option for client accounts
  • Regular security audits and vulnerability assessments
  • Restricted access to personal data on a need-to-know basis
  • Regular staff training on data protection

Despite our best efforts, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

15. Changes to This Policy

  • We may update this Privacy Policy from time to time.
  • Significant changes will be communicated via email to registered clients.
  • Continued use of our services after changes constitutes acceptance of the updated policy.
  • The date of the latest update is displayed at the bottom of this policy.

16. Data Protection Officer

For any privacy-related queries or to exercise your data rights, please contact:

Email: privacy@abhax.com
Subject: Privacy Policy Enquiry
Website: https://abhax.com/privacy

17. Contact Us

For any questions regarding this Privacy Policy:

Email: privacy@abhax.com
Support: talkme@abhax.com
Website: https://abhax.com
WhatsApp: +44 7849 775280
Address: ABHAX, Pakistan / United Kingdom

Last Updated: March, 2026 This Privacy Policy is effective immediately upon posting.